This privacy policy describes how we handle personal information when you use the website for The Salvo, a residential development in Cape Town, South Africa ("the Site"). We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") where it applies.
Note for your records: Fill in bracketed placeholders below (legal entity name, registration number, address, and information officer details) before relying on this document. This text is informational and is not a substitute for legal advice.
1. Responsible party
The responsible party (or operator acting on their instructions) for personal information processed through the Site is: [Insert full legal name], with registration number [Insert registration / trust number if applicable], and registered / postal address at [Insert physical / postal address].
Information officer / queries: [Insert name and email]. For privacy-related requests, please email from the address you used when contacting us so we can verify your identity.
2. What we collect
Depending on how you use the Site, we may process:
- Contact and enquiry data — for example name, email address, phone number, and any message you send when you register interest or contact us.
- Access and units-related data — if you submit details to view restricted content (e.g. units), we may log the information you provide for access and record-keeping.
- Technical data — such as IP address, browser type, device information, and approximate location derived from network data, collected via hosting, security, and analytics tools.
- Cookies and similar technologies — see section 8.
3. Why we use it (purpose)
We use personal information to:
- Respond to enquiries and register interest in the development;
- Manage gated or restricted areas of the Site where offered;
- Operate, secure, and improve the Site;
- Comply with law, enforce our terms, and protect our legitimate interests (for example fraud prevention and aggregated analytics), where permitted by POPIA.
4. Legal basis under POPIA
We rely on one or more of the lawful grounds in POPIA, including your consent where we ask for it, performance of a contract or steps at your request, compliance with legal obligations, and legitimate interests that are not overridden by your rights. Where processing is voluntary (for example marketing beyond your enquiry), we will make that clear and obtain consent where required.
5. Sharing and processors
We do not sell your personal information. We may share it with service providers who process it on our instructions, for example:
- Customer relationship / marketing platforms (e.g. HubSpot) to store and manage enquiries;
- Google Sheets or similar for internal logging or reporting of submissions, where configured;
- Hosting and analytics providers (e.g. Vercel and related analytics) to deliver and measure the Site;
- Professional advisers where required by law or for corporate transactions.
These providers may be located outside South Africa. Where personal information is transferred cross-border, we take steps that POPIA requires, including appropriate safeguards or consent where applicable.
6. Retention
We keep personal information only as long as needed for the purposes above, including legal, tax, and complaint-handling periods, unless a longer period is required or permitted by law.
7. Security
We use appropriate technical and organisational measures to protect personal information. No method of transmission over the Internet is completely secure; we encourage you to use strong passwords and caution when sharing sensitive data by email.
8. Cookies and similar technologies
The Site may use cookies, local storage, or similar technologies for essential operation, preferences, security, and (where enabled) analytics. You can control cookies through your browser settings. If we use non-essential cookies or similar tools that require consent under applicable law, we will describe them here and, if needed, ask for your consent (for example via a banner or settings panel).
9. Your rights
Under POPIA you may have the right to:
- Request access to personal information we hold about you;
- Request correction or deletion where appropriate;
- Object to certain processing, or withdraw consent where processing is based on consent;
- Lodge a complaint with the Information Regulator (South Africa).
To exercise these rights, contact the information officer details in section 1. We may need to verify your identity before responding.
10. Information Regulator (South Africa)
If you believe we have not handled your personal information lawfully, you may contact the Information Regulator. Details are published at inforegulator.org.za.
11. Children
The Site is not directed at children. We do not knowingly collect personal information from children without appropriate parental consent.
12. Changes
We may update this policy from time to time. The "Last updated" date at the top will change when we do. Material changes may be highlighted on the Site where appropriate.